Procedure

• Make sure you select the correct visa type, corresponding to the purpose of your stay, and read carefully the list of supporting documents that you must submit with your visa application.
• Prepare your documents carefully, in order to submit a complete file on the day of your appointment. 

Complete your Visa On Web (VOW) form before booking an appointment at our centre.

Once your application is validated, print the form from the Visa On Web website. Sign the printed form and bring it with you on the day of your appointment.

If you need to make minor corrections, note them on the printed form and inform the agent during your appointment. The agent will update the information where possible.

Important: The following details cannot be changed at the Visa Application Centre:

• Name

• Surname

• Passport number

• Visa type

If you made a mistake in any of these fields, you must create a new Visa On Web form.

If you are travelling as part of a group, enter the details of all accompanying applicants and submit the group form once completed.

Click on "Make an appointment" on the Visa On Web website to be redirected to the TLScontact website. Select a convenient date and time to submit your application at our visa application centre.

Note: The service fee payment will be "online" during the appointment booking process.

Please arrive on time for your appointment with your appointment confirmation letter and the required supporting documents for your visa application. If you are late or do not attend your appointment, you will need to book a new appointment.

Your application and supporting documents will be checked according to the consular authority requirements, and your biometric data will be captured. Your file will then be transferred to the consular authority, once you have paid the relevant fee.

Your visa application will be processed by the consular authority. TLScontact is in no way involved in the decision-making process.

You can track your application at any time by logging into your personal account on the TLScontact website.

Once a decision has been made on your visa application, your passport will be returned to the TLScontact visa application centre and you will receive a notification by SMS. 

You have several options: 

1. Collect your passport in person

You will need to bring: 

• your application checklist;
• the original and a copy of your photographic identity document.

2. Collect your passport through a representative

This third party must then present:

• your application checklist;
• a copy of your photographic identity document;
• the original and a copy of their photographic identity document;
• a letter of proxy signed by you (and clearly stating the representative's details). 

3. Receive your passport at the address of your choice

If you have chosen the Express Courier Return service, your passport will be sent to the address you chose when you submitted your visa application.