Passports can be collected in TLScontact Visa Application Centres during the opening hours to the public.

Once your passport is back from the Embassy of Belgium you will be notified online on your personal account page and by SMS notification.

There are three ways to get the passport back:

1. Express Courier Return

TLScontact offers an Express Courier Return service, allowing you to receive your passport directly at your home or your office. This service can be purchased on the submission day.

If you choose to cancel this service after your application has been submitted, Express Courier Return fee cannot be refunded.

Recipient address and information for this service must be filled in by the applicant or representative during application submission appointment. Once the application has been submitted, no changes can be made to the recipient address and information. We therefore kindly ask you to confirm recipient address and information before the application submission.

2. Passport self-pick up

Please provide the following documents if you would like to retrieve the passport by yourself:

visa application checklist;
the original identity card;
a copy of your identity card.

3. Passport pick-up by a representative

A representative may retrieve your passport on your behalf. The representative must provide:

your application checklist;
a copy of your ID card;
the original and a copy of your representative’s ID card;
an authorization letter signed by the applicant or proof of relationship (close relatives do not provide authorization letter).

Please kindly note that passports which have been returned by the Belgian Consular Authority to TLScontact and have not been collected from TLScontact within a period of 6 months from the moment of application submission will be returned to the Belgian Consular Authority.

Frequently Asked Questions

Please read the information below carefully to find answers to your questions.

Need to know more about Belgian visas?

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