Procedure

• Make sure you select the correct visa type, corresponding to the purpose of your stay, and read carefully the list of supporting documents that you must submit with your visa application.
• Prepare your documents carefully, in order to submit a complete file on the day of your appointment. 

Complete your Visa On Web form, before making an appointment at our centre. Once your application is validated, you will be able to print your form from the Visa On Web website. Please note that you must sign your form and bring it to our visa application centre on the day of your appointment. 

If you are travelling in a group, please also provide details of the people accompanying you. Submit the group form once you have finished.

Click on "Make an appointment" on the Visa On Web website to be redirected to the TLScontact website. Select a convenient date and time to submit your application at our visa application centre. 

You will receive a pre-booking email and must pay the TLScontact service fee to confirm your appointment. Payment can be made online using one of the following methods: 

• Binga (cash payment) 

• Ting (card or mobile money payment) 

Once payment has been received, you will receive a confirmation email with the date and time of your appointment. 

If payment is not received within the applicable deadline, your appointment will be cancelled. 

Changing or cancelling your appointment

You can modify or cancel your appointment up to two days before your appointment date. You can modify your appointment a maximum of two times.

Please arrive on time for your appointment with your appointment confirmation letter and the required supporting documents for your visa application. If you are late or do not attend your appointment, you will need to book a new appointment.

Your application and supporting documents will be checked according to the consular authority requirements, and your biometric data will be captured. Your file will then be transferred to the consular authority, once you have paid the relevant fee.

Your visa application will be processed by the consular authority. TLScontact is in no way involved in the decision-making process.

You can track your application at any time by logging into your personal account on the TLScontact website.

Please remove all staples from your documents before attending your appointment.

Once a decision has been made on your visa application, your passport will be returned to the TLScontact visa application centre and you will receive a notification by SMS. 

You have several options: 

1. Collect your passport in person

You will need to bring: 

• your application checklist;
• the original and a copy of your photographic identity document.

2. Collect your passport through a representative

This third party must then present:

• your application checklist;
• a copy of your photographic identity document;
• the original and a copy of their photographic identity document;
• a letter of proxy signed by you (and clearly stating the representative's details). 

3. Receive your passport at the address of your choice

If you have chosen the Express Courier Return service, your passport will be sent to the address you chose when you submitted your visa application.