Please check passport collection opening hours on Address page.

Collection in person

When your passport is ready to be collected, you will be notified online on your personal account page and by SMS notification (if you have requested this service), informing you to come to the TLScontact centre with:

Your application checklist;
Your original photographic ID;
Copy of your photographic ID.

Collection by representative

Representative may retrieve your passport on your behalf with the documents listed below:

Your application checklist;
Your original photographic ID;
Copy of your photographic ID;
An authorization letter signed by the applicant;
Proof of relationship (if applicable).

Please kindly note that passports will be returned from TLScontact to the Consular Authority, if the passports are not retrieved at TLScontact within a period of 30 Days after being returned from the Consular Representation.

Return by courier

TLScontact offers an Express Courier Return service, allowing you to receive your passport directly at your home or your office. To obtain this service please add it to your cart on the Added Value Services page available when you log into your personal account on our webpage.

If you choose to cancel this service after your application has been submitted, Express Courier Return fee cannot be refunded.
Recipient address and information for this service must be filled in by the applicant or representative during application submission appointment. Once the application has been submitted, no changes can be made to the recipient address and information. We therefore kindly ask you to confirm recipient address and information before the application submission.

If your documents are being sent back to you by courier, it will be dispatched within 24 business hours. You will receive an additional email from TLScontact to confirm when they have been dispatched. The local courier service provider may also confirm this with you, depending upon which courier is used in your area.

Frequently Asked Questions

Please read the information below carefully to find answers to your questions.

Need to know more about Belgian visas?

Use our "Contact us" page to send us your questions